Contact Us
This page is for getting in touch with the editorial team behind Non Gamstop Casinos. You can email us at [email protected] with corrections, questions about a review, or feedback on a casino you have used. We read everything, and we use reader reports to re-check the pages we publish. What we cannot do is act on your behalf with a casino — we are an independent research site, not an operator, an agent or a regulator.
What to email us about — and what to send elsewhere
Choosing the right route saves you days. Use this as a quick sort before you write.
| Your situation | Where it should go |
|---|---|
| A bonus term, wagering figure or payment detail on our site looks wrong or out of date | Email us with the page and the term you are querying |
| Your withdrawal is delayed, capped or refused | The casino's own support and complaints procedure first, then its licensing authority or listed ADR body |
| Identity or source-of-funds documents rejected | The casino's KYC or verification team, in writing |
| You want to stop gambling or restrict your accounts | GAMSTOP for UKGC-licensed sites, plus blocking software and the operator's own self-exclusion tools — see our responsible gambling guidance |
| You want help with gambling harm | GamCare's National Gambling Helpline, free and confidential on 0808 8020 133 |
| A commercial or partnership enquiry | Email us and mark it clearly as commercial |
How to reach the editorial team
- Email: [email protected] — the only channel we operate. We do not run live chat, a phone line or accounts that take deposit or account queries.
- Include the page: tell us which review or guide you are referring to, so we can check the exact claim.
- Include the evidence: a screenshot of the terms page, a dated email from the casino, or a cashier screen carries far more weight than a recollection.
- Redact personal data: never send us passport scans, bank statements, full card numbers or account passwords. We do not need them and will not use them.
Our editorial contact, and the person responsible for corrections, is Conor Flanagan. Factual checks on the offers referenced below were last carried out on 23 September 2026; bonus terms at offshore casinos change often, so always read the current terms on the operator's own site before depositing.
Commercial disclosure
Some links on this site are commercial. If you open an account through them, the publisher may earn a commission. That does not change what we write, and it does not buy a position in a ranking or a rating. We also review sites we have no commercial relationship with. If you think a page reads like an advert rather than an assessment, that is exactly the kind of message worth sending.
Reporting a problem with a casino we list
Reader reports are the main reason a casino drops down or off our lists. The reports that actually change something follow a pattern:
- State the casino and the date the problem started.
- Say what was promised — the bonus percentage, the free spins count, the stated withdrawal window — and where it was promised.
- Say what happened instead, with figures in pounds where money is involved.
- Tell us what the casino's support said, and whether you have had a final response from its complaints procedure.
- Tell us whether you are happy for us to reference the case anonymously in a review.
We will not contact a casino on your behalf, chase a payment for you or adjudicate a dispute. We have no authority to do any of that. What we can do is verify the term you were held to, check whether it is disclosed clearly, and update the review.
The offers you may be writing to us about
Most reader emails concern free spins and welcome packages, because that is where the headline number and the small print diverge most. Below are notes on the highest-ranked casinos in our listings, in the order they appear, with the limitation we would want you to know before you contact us about them.
Betmica — the largest headline package we list
Betmica sits top of our table on editorial rating (10.0) largely because its advertised welcome offer of 570% up to £5,700 plus 270 free spins is stated in pounds, which spares UK players a conversion step on deposits and withdrawals. That matters more than the percentage itself: a package quoted in euros can cost you two currency conversions before you ever cash out. The limitation is the same thing that makes the number large — a match of that size almost always carries a high playthrough figure, a maximum bonus bet cap and a ceiling on what free spin winnings can convert to. Check the wagering multiplier, whether it applies to bonus only or deposit plus bonus, and the expiry window before you opt in. If a Betmica term differs from what we have published, that is a correction we want.
Kikibet — big spin count, euro-facing structure
Kikibet earns its 9.9 for a front-loaded package: 350% up to £5,555 with 300 free spins, one of the larger spin counts on our list. Spins are usually restricted to named slots and carry their own wagering, separate from the deposit match, so treat them as two offers rather than one. The drawback we hear about most across sites of this type is staged crediting — spins released in daily tranches that expire if you miss a day. Confirm the release schedule before you plan around the full 300.
Betninja — a smaller, plainer welcome offer
Betninja is the one to email us about if you want the simpler end of the market. Its £1,000 bonus plus 100 free spins for new players is modest beside the others here, and that is the point: smaller matches generally come with smaller wagering obligations in absolute terms and a more realistic route to a withdrawal. It also holds a 9.9 editorial rating. The trade-off is reach — a £1,000 ceiling gives higher-stakes players nothing extra, and a 100-spin allocation is quickly spent. As with every site on this page, minimum qualifying deposits apply and the bonus must be claimed before or at the point of deposit in most cases.
The rest of the list at a glance
| Casino | Headline welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | 805% — €6,400 + 280 free spins | 9.8 |
| CoinPoker | 150% up to $2,000 | 9.8 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.8 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.8 |
Offers quoted in euros or dollars — WinnerIsland, Smash Casino, Nightluck, CoinPoker and Rivo — will be converted at the operator's or your bank's rate if your account is in sterling. Ask their support for the conversion basis in writing; it is a fair question and the answer tells you a lot about how the site handles money.
Payment, cost and withdrawal questions we are asked most
We cannot see your account, so we can only explain how these mechanics normally work at casinos outside the GAMSTOP scheme. Taking part costs whatever the minimum qualifying deposit is — often a low double-digit figure in pounds, and sometimes higher for the largest match offers. The bonus itself is never free money: you must deposit and wager to reach it.
- Debit cards: the most common deposit route for UK players; availability at offshore sites varies and card issuers sometimes decline gambling transactions.
- Bank transfer: usually available for larger amounts and for withdrawals, typically the slowest to arrive.
- E-wallets: generally the quickest payout route where offered. PayPal is rarely available at casinos outside UKGC licensing — verify rather than assume.
- Prepaid vouchers: deposit-only in most cases, so you will need a second method to be paid.
- Cryptocurrency: offered at several sites, including poker-led ones; exposes you to exchange volatility and network fees on top of any casino fee.
Expect identity verification (KYC) before a first withdrawal and source-of-funds checks on larger sums. Weekly or monthly withdrawal limits are common, as are caps on what can be converted from a free spins bonus. Fees may come from the casino, the payment provider, or currency conversion — sometimes all three. If a published figure of ours no longer matches what a cashier shows, email us with a screenshot and the date.
What these sites actually offer beyond the spins
Free spins point at slots, but the casinos on this list run wider catalogues: video slots of varying volatility and RTP, progressive jackpot titles, and table games including blackjack, roulette and baccarat. Live dealer rooms stream those tables with human croupiers and different bet limits. Nearly all of it runs in a mobile browser, though live tables are the most demanding on a weak connection. If you want the detail on which categories suit low-wagering bonus play, our guide to non GamStop casinos covers it in more depth than we can here.
Several of these operators also run a sportsbook alongside the casino, usually on a shared wallet. That side works differently: pre-match and in-play markets, accumulators and bet builders, cash-out, esports, and free bets tied to minimum qualifying odds — often around 1.80 in decimal terms. Casino bonus funds generally cannot be staked on sport, and sports free bets rarely count towards casino wagering. Check which wallet a bonus lands in before you use it.
Eligibility, licensing and what we can and cannot do for you
You must be 18 or over to gamble. Casinos that accept UK customers but are not licensed by the UK Gambling Commission are not covered by GB consumer protections: no GAMSTOP integration, no UKGC complaints route, and no access to the ADR schemes that Commission licensees must offer. Regulatory scope here is Great Britain — England, Scotland and Wales — with Northern Ireland under separate law. Many offshore sites hold licences elsewhere, commonly Curaçao; accepting British players is not the same as being authorised to serve them, and we do not verify any operator's licence status on your behalf.
Practically, that means your dispute route runs through the casino's own complaints procedure and then its stated licensing authority. If you are registered with GAMSTOP, your exclusion period — six months, one year or five years — is a decision worth respecting; playing around it is a strong signal to stop and to add blocking software and bank-level gambling blocks. Free, confidential support is available from GamCare on 0808 8020 133, 24 hours a day.
No casino is completely safe, and nobody can guarantee a withdrawal or a win. Gambling is not a way to make money or fix a financial problem. Our editorial approach and who we are explains how we research these sites, and the terms of use set out the limits of what this site provides.
How we assess the casinos you may be writing about
We research operators from published sources: their own terms and cashier pages, licence registers where they are public, and reader reports. We do not open accounts, deposit, play or withdraw, so nothing here is a tested result — advertised payout speeds are advertised, not measured. Ratings are our editorial judgement of bonus transparency, payment options for sterling accounts, game range and how clearly restrictions are disclosed. Commission does not buy a position or a rating. Where something is unresolved, we say so.
Before you write
If your message is a correction, send the page and the evidence. If it is a dispute, exhaust the casino's complaints procedure first and keep every reply in writing — then tell us how it went, because that pattern is what we publish. If it is about your own gambling, contact GamCare before you contact us. Otherwise, [email protected] reaches the editorial desk, and a clear subject line gets a quicker answer than a long one.